Your pet is family
Let us protect them too
HCF Pet Insurance can help with the cost of your cat or dog’s eligible vet bills (providing up to 80% back)^. With a range of optional extras, you can pick a policy that’s right for your pet’s life-stage and needs. We offer excess options from $0 to $200.
See FAQs
WHY CHOOSE HCF PET INSURANCE?
Choosing the right pet insurance for your beloved pet can feel overwhelming at times. But with HCF Pet Insurance, there are key benefits for you and your pet. With pet cover from HCF, you can:
- claim up to 80% back^ on eligible vet bills
- claim up to $12,145 per year with our Pet Premium Plus Routine Care cover+
- claim at the vet and only pay the gap with GapOnly#
- access vet support 24/7 with VetChat**
- get a discount of up to 10% on additional pet insurance policies^^
- access optional benefits with Routine Care and Dental Illness.
VET SUPPORT ANYTIME, ANYWHERE
Give your fur baby the care they deserve when they're unwell, not quite themselves, or dealing with an ongoing condition. With HCF Pet Insurance, you can use VetChat to connect with a registered vet by phone or video and access quality vet care when you need it.
As an added benefit of having an HCF Pet insurance policy, you get complimentary access to an annual VetChat membership, valued at $199.95**.
How to access and use VetChat: Log in or follow the steps to create an account. Select video or live message. Start your VetChat consultation.
CONTACT US
Customer support
If you have questions about Pet Insurance or need to make changes to your Pet Insurance Policy, you can:
- call us on 1800 630 681 (Monday to Friday, 8:30am to 5pm AEST)
- email us hcf@petsure.com.au
Complaints
If you wish to make a complaint please visit our FAQs to read more about the complaints process.
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IMPORTANT INFORMATION
HCF Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (AFSL 241436). The insurance is distributed and promoted by The Hospitals Contribution Fund of Australia Limited (HCF) ABN 68 000 026 746 (AFSL 241414) and arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923 (AFSL 420183). Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Consider the Product Disclosure Statement (PDS) and Target Market Determination (TMD), available at hcf.com.au/insurance/pet before deciding if the product is right for you and please do not assume that pet insurance and health insurance are similar. HCF may receive a commission of up to 17% ofthe premium for promoting HCF Pet Insurance policies. For more information, contact HCF on 1800 630 681 or hcf@petsure.com.au. HCF Pet Insurance is not part of HCF's health insurance business.
Manchester Unity Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473; AFSL 241436, is distributed by The Hospitals Contribution Fund of Australia Limited ABN 68 000 026 746, AFSL 241414, and arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. Manchester Unity Pet Insurance is closed to new customers and is only available for renewal by existing customers. Manchester Unity Pet Insurance is not part of HCF's health insurance business. Please do not assume that pet insurance and health insurance are similar. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) and Target Market Determination (TMD) to ensure this product meets your needs before you renew your cover.
* All HCF members are eligible for a member discount of at least 10% on HCF Pet Insurance. HCF Ruby and Diamond members get a 15% discount. Existing Manchester Unity Pet Insurance policies are not eligible for discounts under HCF Thank You. Visit the HCF Thank You page for further information. Where relevant, increased discount will be applied automatically at first renewal after advancement in HCF Thank You tier.
^ Policy Terms and Conditions, limits, sub-limits, exclusions, excesses and waiting periods apply.
+ Policy conditions, terms, limits, excesses and waiting periods apply. Up to a total of $12,145 annually with Pet Premium Plus Optional Non-Insurance Routine Care, on eligible vet bills. $12,000 for Pet Premium without Optional Non-Insurance Routine Care.
# The gap means the difference between the vet’s invoice and the eligible claim benefit under your policy. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure). GapOnly® is available on eligible claims at participating Vets with a pet insurance policy from a GapOnly® pet insurance partner. Meet our partners at gaponly.com.au
** VetChat is a non-insurance product that is separate from the HCF Pet insurance product and is separately provided by VetChat Services Pty Ltd (VetChat). VetChat is a related company of PetSure (Australia) Pty Ltd. VetChat consult membership and consultations are subject to VetChat’s general Terms and Conditions, including the Privacy Policy which are available online at http://www.vetchat.com.au. For the full terms of this offer, visit hcf.vetchat.com.au/terms-and-conditions. Register for VetChat at hcf.vetchat.com.au/signup to access your complimentary VetChat consult membership during the current policy period. HCF may withdraw or extend this offer at any time without notice.
^^10% discount applies to second and subsequent policies only, based on the order that pet details are entered when you obtain a quote, or the order that policies are purchased (if purchased separately). Existing Manchester Unity Pet Insurance policies are not eligible for this discount. 10% discount is applied to reduced member rates (if applicable).